Last Updated：2025-04-14
exist DIYALO，We are committed to ensuring your complete satisfaction. If you are not satisfied with your purchase, we offer a hassle-free returns and refund process.
1. Eligibility for Returns & Refunds
- Items must be unused, undamaged and in their original packaging (with tags intact)
- Return requests must be made within 7 days of delivery.
- Proof of purchase (order number/receipt) is required.
Non-returnable items:
- Personalized/custom-made products.
- Digital downloads (unless defective).
- Perishable goods (e.g., food, flowers).
- Intimate/health items (e.g., swimwear, earrings).
2. How to Initiate a Return
- Contact us: Send email to kklsheep@outlook.com Or log in to your account to request a return.
- Ship the Item Back:
- We’ll provide a return address and instructions.
- You are responsible for return shipping costs (unless the return is due to our error).
- Inspection and Processing: Once we receive the item, we will inspect and process your refund within 5-7 business days.
3. Refund Methods
- Refunds will be issued to the original payment method.
- Processing times depend on your bank/payment provider (typically 3–10 business days).
- Store credit or exchanges are available upon request.
4. Exchanges
- To exchange an item, contact us before shipping it back. Exchanges are subject to stock availability.
5.Damaged/defective goods
- Please contact us within 7 days of receipt and provide photo/video proof.
- We’ll cover return shipping and send a replacement or refund.
6.Cancel
- If the order has not been processed/shipped, it can be cancelled within 24 hours of placing the order.
7.Return shipping costs
- Customer pays return shipping unless the return is due to our mistake (wrong item, damage, etc.).
- We recommend using a trackable shipping service—we are not liable for lost return packages.
8. Non-Returnable Situations
- Items marked “final sale” or purchased during clearance promotions.
- Products that have been damaged due to misuse or normal wear and tear.
9.Contact Us
If you have any questions, please email us at kklsheep@outlook.com。
Compliance: Things to note
- Adjust timeframes (e.g., 30-day return window) based on your business model.
- If you offer free returns, specify conditions (e.g., prepaid labels for U.S. orders only).
- For EU/UK customers, additional legal clauses (e.g., 14-day cooling-off period) may apply.